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MASS Module Training
Module 3 Quiz: Motorist Assistance Resources
Question 1 of 5.
Q1. A customer comes to your repair facility after receiving a MAC referral at the end of an inspection. What can you do to assist the customer with this?
Contact the MVC Customer Service Center or local MAC about the issue.
Advise the customer that they should try bringing the vehicle to another inspection station.
Check the vehicle for DTC’s and if none are present, advise the motorist to drive the vehicle for over 100 miles, and then get the vehicle re-inspected.
Advise the customer to contact the RMV.
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